#AMBIGUITY

A client recently asked, "𝑪𝒐𝒖𝒍𝒅 𝒚𝒐𝒖 𝒔𝒉𝒂𝒓𝒆 𝒉𝒐𝒘 𝒚𝒐𝒖 𝒂𝒑𝒑𝒓𝒐𝒂𝒄𝒉 𝒍𝒆𝒂𝒅𝒊𝒏𝒈 𝒕𝒉𝒓𝒐𝒖𝒈𝒉 𝒂𝒎𝒃𝒊𝒈𝒖𝒊𝒕𝒚?" 🤔 So, I decided to share my story. ✏️

Leaders often face ambiguity and uncertainty when decisions are made, changed, redirected, and repeated almost weekly. It dilutes middle management's and employees' trust 🤨 because they will sense a numbness to the directive over time. By embracing ambiguity and adopting the right strategies, leaders can guide their teams through uncertain times, fostering resilience and innovation.

Here's my story! A #customersuccessmanager reporting to me said, "𝑩𝒆𝒓𝒏, 𝑰 𝒘𝒐𝒖𝒍𝒅 𝒍𝒊𝒌𝒆 𝒕𝒐 𝒌𝒏𝒐𝒘 𝒉𝒐𝒘 𝑰'𝒎 𝒎𝒆𝒂𝒔𝒖𝒓𝒆𝒅 𝒂𝒏𝒅 𝒉𝒐𝒘 𝒐𝒖𝒓 𝒕𝒆𝒂𝒎'𝒔 𝒑𝒆𝒓𝒇𝒐𝒓𝒎𝒂𝒏𝒄𝒆 𝒂𝒍𝒊𝒈𝒏𝒔 𝒘𝒊𝒕𝒉 𝒕𝒉𝒆 𝒄𝒐𝒎𝒑𝒂𝒏𝒚'𝒔 𝒈𝒐𝒂𝒍𝒔?" I thought, Holy Crap! Time to do something.

The organization was going through its third restructure. Goal setting, key performance indicators, and metrics were in a holding pattern with the new leadership. As the saying goes, "𝐓𝐡𝐞 𝐒𝐡𝐨𝐰 𝐌𝐮𝐬𝐭 𝐆𝐨 𝐎𝐧!"

I looked at the previous two quarters and made two lists: What measurements were working, and which ones were not. Then I asked the team how they felt about certain metrics we could add for the current quarter, and which ones we would make less of a priority.

Most important, what was the goal for the quarter? And, how would that align with the company's revenue posture? I quickly put a one-page business case together and circulated it among my peers. With just a few changes, we bonded like the 𝐌𝐀𝐑𝐕𝐄𝐋𝐒 𝐨𝐟 𝐌𝐢𝐝𝐝𝐥𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 and executed!

Leading through ambiguity is a crucial skill for any leader, enabling them to guide their teams successfully in uncertain times. By embracing a clear focus, communicating transparently, encouraging collaboration, and leading by example, you have the open floor to inspire your team to thrive in ambiguous times.

It's through these challenges that leaders have the opportunity to flex their resilience muscle 💪 and grow within their organizations.

𝐀 𝐟𝐞𝐰 𝐭𝐢𝐩𝐬!

Don't say, "I don't know" 🤷‍♀️
Say, "Here's what I do know" 👍

Don't say, "When I have an answer, I'll let you know" 🚫
Say, "What are your thoughts about solving this issue?" 👍

🙏 𝐓𝐡𝐚𝐧𝐤 𝐘𝐨𝐮 for taking the time to read my post. If you found this information valuable and would like to stay updated on my latest insights, tips and resources, I invite you join my email subscriber list. By subscribing, you'll receive exclusive content empowering you to enhance your leadership skills and drive meaningful impact in your professional life.

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